Returns & Exchanges

At Ms Rachel, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items. If your new fashion piece isn't the perfect fit, our easy return process ensures a stress-free experience.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are still attached and the packing slip is included inside.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund back to your original payment method within 5-7 business days.