Frequently Asked Questions
Everything you need to know about shopping with Ms Rachel.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after checkout to request a cancellation by contacting our support team.
Are your materials sustainably sourced?
At Ms Rachel, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we audit all our manufacturing partners annually.